Exchange Policy – Ready-to-Ship Merchandise
Luxwrld does not offer refunds for change-of-mind purchases. Eligible ready-to-ship merchandise may be
exchanged within 30 days of delivery.
To qualify for an exchange, merchandise must be:
- Unworn
- Unwashed
- Unaltered
- Free from stains, odors, damage, or signs of wear
- In its original condition and packaging
- Returned with any original tags or accessories
- Accompanied by proof of purchase
Items that do not meet these requirements may be refused and returned to the customer.
Exchange Authorization Required
Customers must contact Luxwrld before sending merchandise back. Please email luxwrldvsn@luxwrldvsn.com with the order number, customer name, item being exchanged, and requested replacement size or item.
Once approved, Luxwrld will provide return instructions or an exchange authorization. Unauthorized returns may not be
accepted.
Exchange Shipping
Customers are responsible for the cost of returning merchandise for a standard size or preference exchange. Original
shipping charges are non-refundable.
Replacement-shipment charges, if any, will be disclosed as part of the approved exchange process.
Availability of Replacement Items
Exchanges are subject to inventory availability. If the requested size or color is unavailable, Luxwrld may offer another
available exchange option or store credit.
Cash refunds will not be issued solely because a preferred replacement item is unavailable, except where required by
applicable law.
Items Not Eligible for Standard Exchange
The following are not covered by Luxwrld’s standard exchange policy:
- Pre-Order merchandise
- Made-to-Order merchandise
- Personalized merchandise
- Custom-sized or altered merchandise
- Final Sale merchandise
- Items showing wear, washing, alteration, damage, stains, odors, or missing packaging or tags
Pre-Order and Made-to-Order items are governed by their respective terms displayed on the product page and during
checkout.
