Luxwrld Policies

Made-to-Order Terms & Conditions

Last Updated: August 13, 2026

Luxwrld Made-to-Order pieces are produced specifically in response to an individual customer order. Because materials, production time, labor, and manufacturing are committed specifically to each order, the following terms apply to all items identified as Made to Order.

1. Made-to-Order Items Are Final Sale

All Made-to-Order purchases are FINAL SALE and are not eligible for standard returns, exchanges, or refunds due to:

• Change of mind
• Incorrect size selected by the customer
• Personal fit preference
• Ordering the wrong color or style
• Failure to review the product description or size chart
• No longer wanting or needing the item after production has begun

Exceptions may be made only for a verified manufacturing defect, material defect, damage existing at the time of delivery, incorrect item received, or where otherwise required by applicable law.

2. Size Selection

Customers are responsible for reviewing the size chart provided on the individual product page before placing a Made-to-Order purchase.

Made-to-Order garments are produced according to the size selected at checkout. An item fitting differently from a customer’s personal preference does not, by itself, constitute a manufacturing defect.

If a garment materially differs from the measurements or specifications represented by Luxwrld for the size ordered, please contact us so the issue can be reviewed.

3. Production Begins After Order Confirmation

Made-to-Order merchandise is not pulled from existing finished inventory. Materials may be ordered, cut, printed, embroidered, sewn, finished, or otherwise allocated specifically for your purchase.

Once production has begun, the order cannot normally be canceled, changed, or modified.

Customers should carefully confirm all information before submitting an order, including:

• Product
• Size
• Color
• Quantity
• Shipping address
• Personalization or customization, when applicable

Any requested change submitted after the order has entered production may not be possible.

4. Production & Shipping Time

The estimated production or shipping timeframe for a Made-to-Order item will be displayed on the applicable product page, order confirmation, or both.

Production time and shipping/transit time are separate.

Because Made-to-Order products require individual production, customers should not purchase an item needed for a specific event or date unless sufficient production and delivery time has been allowed.

If an unexpected production delay materially affects the stated shipping timeframe, Luxwrld will communicate with the customer and provide the options required under applicable law.

5. Natural Material & Color Variations

Luxwrld uses specialty fabrics, washes, leather, wool, knits, dyes, prints, embroidery, appliqués, and other production techniques depending on the garment.

Reasonable variations may occur between production runs, including slight variations in:

• Color or dye tone
• Fabric texture
• Leather grain
• Wash or distressing
• Print appearance
• Embroidery appearance
• Pattern positioning
• Material characteristics

These reasonable production or natural-material variations are part of the character of the garment and are not considered defects.

Colors may also appear slightly different depending on photography, lighting conditions, and the customer’s device or screen settings.

6. Handcrafted & Production Variations

Certain Luxwrld pieces involve hand-finishing, specialty construction, embroidery, appliqué, printing, distressing, leatherwork, or small-production manufacturing.

Minor variations in placement, stitching, finishing, or appearance that do not materially affect the quality, function, or overall design of the garment are not considered manufacturing defects.

7. Defective or Damaged Items

If a Made-to-Order item arrives with a manufacturing defect, fabric stain, material defect, damage, incorrect product, or other production-related issue, please contact Luxwrld promptly after delivery.

The customer may be required to provide:

• Order number
• Clear photographs of the issue
• Photographs of the full garment
• Photographs of the packaging when shipping damage is involved
• A description of the problem

The item must remain unworn, unwashed, unaltered, and with its original tags attached while the claim is being reviewed.

Normal wear, customer damage, improper laundering, alterations, misuse, accidental damage, or damage occurring after delivery does not qualify as a manufacturing defect.

8. Approved Defect Claims

Once an issue has been verified, Luxwrld will provide an appropriate resolution based on the circumstances, which may include:

• Repair
• Replacement
• Replacement production
• Refund
• Other appropriate remedy

Luxwrld will provide instructions before any approved defective merchandise is returned. Customers should not send merchandise back without prior authorization.

When Luxwrld confirms that an item was delivered defective, damaged, or incorrectly fulfilled, reasonable return-shipping arrangements will be provided as appropriate.

9. Material Availability

Some Made-to-Order pieces use limited, specialty, imported, seasonal, or small-batch materials.

If a required material becomes unavailable before production can be completed, Luxwrld may contact the customer regarding available options.

Luxwrld will not materially substitute a fabric, color, or design element without communicating the change when that substitution would materially alter the product originally purchased.

10. Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an address correction is requested after an order has shipped, Luxwrld cannot guarantee that the carrier will be able to redirect the shipment.

Additional shipping charges resulting from an incorrect address, refused delivery, or package returned due to customer-provided shipping information may be the customer’s responsibility.

11. Multiple Made-to-Order Items

When an order contains multiple Made-to-Order products, the items may complete production at different times.

Luxwrld may ship products together when all pieces are completed or separately when appropriate. Applicable shipping information will be provided to the customer.

12. Promotional Codes & Price Changes

Discounts, promotions, or price changes introduced after a Made-to-Order purchase has been completed will not normally be applied retroactively unless specifically stated by Luxwrld.

13. Customer Acknowledgment

By purchasing an item identified as Made to Order, the customer acknowledges and agrees that:

The customer also confirms that they have reviewed the product description, sizing information, production timeframe, and these Made-to-Order Terms & Conditions before completing the purchase.

LUXWRLD

Lux by Design. Rare by Choice.